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REZOMETRY'S FAQ's
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What is Rezometry?Rezometry is a complete front, mid and back office system for most any type of tour operator or DMC working B2B or B2C. Rezometry has features and functionality to increase sales, improve efficiencies of your operations, enhance the guest experience and make your business more profitable.
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What types of tour operators can benefit from using Rezometry?Rezometry is designed for Tour Operators, Wholesalers and DMC's working B2B or B2C. Rezometry working for inbound or receptive tour operators, outbound tour operators, package operators be they fixed or dynamic packages, scheduled departure tour operators, FIT, custom, independent and tailor made tour operators and small group operators.
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How do I get started with Rezometry?Contact us at contact@rezometry.com or at 954-370-6050 or 888-387-4266 to schedule a demo so we can chat about your needs and issues and see if Rezometry is a good fit for your company.
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Is Rezometry designed for multi-day tour operators?Rezometry provides all of the functionality needed to run multi-day tours/trips/packages/itineraries. Rezometry provides a complete front, mid, and back-office solution handling everything from in-house and online bookings, itinerary creation, supplier and contract management, pricing and availability/inventory control, supplier requests and payments, client payments, and so much more. And since we can do all that we can easily handle single day trips too!
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Is Rezometry a cloud-based or web-based or SAAS system.The answer is Yes. You show up with your Google Chrome browser and we do the rest. Rezometry is hosted in the cloud so you have no IT issues to worry about.
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Can Rezometry help me with my 'package' tour business?Rezometry provides for a lot of flexibility when creating and selling packages. You can have fixed packages, packages that are dynamic such that a guest can upgrade a room, or choose a different property or a different tour, or add a tour during a day of leisure. You can upsell and provide add ons for your packages to maximize your revenue. Or you can sell it as more fixed package with a few or no options, upgrades, or upsells. And you can have your packages run once, several times a year or a month or every day of the week. And to top it off our pricing capabilities make all of this easily possible.
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Can Rezometry help me with my FIT, custom, bespoke, tailor-made or independent tours?Rezometry is fully designed to allow you to quickly quote a 'custom' trip, provide the client with a beautiful and informative quote, invoice and/or itinerary, collect the payment through our secure payment portal and track payments from the customer for subsequent payments, all while managing your requests and confirmations to the suppliers and tracking the payables to them as well.
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Does Rezometry allow me to sell B2B and B2C?With Rezometry you can sell direct to guests, group leaders or travel partners such as other tour operators or travel agencies. And you can set up your travel partners with net and/or commissionable rates.
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Does Rezometry handle net or cost pricing and/or commissionable rates from my suppliers?Rezometry easily handles net or cost pricing from your suppliers or commissionable rates. Rezometry handles room pricing, pricing for single, double triple etc., adult, 3 child aged price brackets and 2 senior price brackets, specials, markups and more. And then you can provide net or commission rates to your travel partners.
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Does Rezometry automate supplier requests and payables?With Rezometry you can automatically. send a rquest for confirmation to your suppliers and they can click a link to send the confirmation back to Rezometry. And with the payment schedules you set up for your suppliers, the system automatically creates the payable to the suppliers when the booking is made. And don't worry, there is full reporting on both of these so nothing gets forgotten.
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Does Rezometry support multiple currenciesYes Rezometry supports multiple currencies. You can enter your contract/supplier/cost pricing in any currency and you can sell in any currency. You can also take payment in any currency. This is all based on your particular setup.
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Does Rezometry produce itineraries, invoices, quotes and voucher documents for clients?Rezometry generates all of these client documents from the reservation automatically. And you can use our AI integration with ChatGPT to create new or enhance your existing product descriptions as well as add your own images or use our Google Images to add their free pictures to your documents. All of this produces a beautifully crafted document for your clients.
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Is Rezometry using AI - Artificial Intelligence / ChatGPTRezometry is integrated with ChatGPT to create content for your products or enhance the content you have. More AI integrations will be coming!
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Which payment processors/gateways does Rezometry support.Rezometry is integrated with Stripe for any country Stripe supports and provides card processing as well as ACH payments for customers with Canadian or US bank accounts. Rezometry is also integrated with Authorize.net in the USA for credit card processing. Rezometry is integrated with Worldline in Canada which allows us to connect with most processors in Canada for credit card processing. All of the merchant accounts are owned by you, our client and all the payments go directly to your bank account.
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Does Rezometry have online website booking capabilitiesYes! With Rezometry you can quickly create a web page with a Book Now button for private groups, use our Book Now Button on your Website for packages that are fixed or dynamic and you can use our APIs to build your own online booking engine.
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Does Rezometry have a CRM?Rezometry has a CRM system that allows you to track information required by your company, suppliers, and allows you to export information on customized rooming lists. and manifests. Rezometry also allows you to see the travel history and track 'how your guests heard about you' and their interests so you can create targeted marketing lists.
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Does Rezometry provide a Client Portal for my guests to add or update the trip information I require as a tour operator?An email can be sent to your client, after they book, to give them access to their own private client portal. Here they can update their contact details, add their DOB, gender, passport info, emergency contact info and more. You can even setup custom questions your company requires from your guests.
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Does Rezometry integrate with hotel channel management systems like Synxis, Travelclick or Inntopia?Rezometry integrates with with hotel channel management systems like Synxis, Travelclick, Inntopia and Room Boss? Generally these connections allow you to get your rates and availability from the system to Rezometry and make a booking back to these systems obtaining a confirmation number. We can create a custom integration with a system you require for your business.
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Does Rezometry integrate with Ventrata and ViatorYes Rezometry integrates with Viator and Ventrata so you can sell your products via these platforms. With Ventrata you can also get other suppliers products, rates and availability into your system and when you book, the reservation is automatically confirmed in both Rezometry and the suppliers Ventrata system.
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Does Rezometry have reporting capabilities?Rezometry provides all kinds of reporting on your sales activity, the profitability of your packages or products, hotel sales reports, client sales reports, operational reporting for tracking requests and payments to suppliers and from customers and more.
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Does Rezometry have an accounting system?Rezometry has an integrated accounting engine that makes accounting easier. When a client makes a payment, the accounting entires are made automatically behind the scenes. You can generate revenue entries with the click of a button and record cost of sales by indicating the items you want to pay a supplier. But don't be fooled. Just because it's easy doesn't mean it's not powerful. You can record all of your assets and liabilities and expenses and run a complete suite of financial reports.
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Does Rezometry integrate with Wetu for itinerary generation?Rezometry has an integration with Wetu such that once a booking/reservation is made, you can click a button and send the itinerary to Wetu that provides all of the images and content to create a custom itinerary.
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Does Rezometry integrate with WeTravel?Yes, Rezometry has an integration with WeTravel. If you build a package/trip in Rezometry you can send it to WeTravel to create a web page and booking button. When the trip is published and clients book, the reservation is sent to Rezometry to handle all of the mid and back office processing.
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Can Rezometry be customized to fit my unique needs?Yes, we are always looking at improving Rezometry and providing functionality to make Rezometry work better for you, our customer.
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Do you provide training or support for new users?Yes. Training and support is included in your monthly support fee.
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Does Rezometry scale with my business as it grows?Rezometry is designed for growth, both from a technology perspective as well as from a company perspective. We have been in business for 30 years and have seen many changes in the industry and Rezometry has continued to grow and change as the industry dicates.
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